FREE shipping on all orders - no matter what size of the order is!
Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency
Please allow 5-7 business days for delivery. Tracking number will be provided after purchase, once the item has been dispatched.
Shipping Information for International Customers
We do ship to Canada (please allow 7-10 business days for delivery). Please note there is NO tracking number for standard shipping to Canada. If you need a tracking number choose an expedited option or contact us.
We do ship to International Locations (please allow 15-20 business days for delivery). Please note there is NO tracking number for standard shipping to International locations. If you need a tracking number choose an expedited option or Contact us.
International Customs and Duties: Many countries impose customs, duties, tariffs or taxes on items being imported from the USA. We are NOT responsible for any of these costs if they are assessed by your local authorities. Please inquire about these costs prior to making your purchase and factor them in the total cost of your item.
Due to a high amount of fraud and lost packages we cannot ship to the following locations: Thailand, Indonesia, Malaysia, Nigeria, Italy, Colombia, India, Russia, Cambodia, Philippines, Vietnam, Mongolia, Iraq, Bulgaria, Croatia, Hungary, Portugal, Ukraine, Benin, Argentina, Peru, Venezuela.
Refunds & Returns
Starting Your Return Process
Simply contact our Customer Care Center via phone, by email, or live chat and we'll take care of you.
You will be given an RMA (Return Merchandise Authorization) number which is required to process your return.
Shipping Your Return to Us
Write your RMA number on the outside of the package. RMA numbers make it easy for us to identify your package and process your return. Packages sent without an invoice or RMA number cannot be processed. Please include these with your return.
We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it.
You are responsible for the cost of shipping the product back to us.
Refund Amount and Processing Time
We refund you the product price, which is the your total order minus shipping costs. Please allow 5 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order.
Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.
How long until I receive my refund or replacement?
Refunds — We refund you the product price, which is the total amount of your order minus shipping costs. Please allow 5 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will notify you via email once we receive your return and the refund has been processed.
Replacements — Once we have received your return, please allow us 2–3 business days to process and send out your replacement product. We will send you an email confirmation when we receive your return as well as when we send your replacement shipment if we have your email address on file.
HUMANE & SAFE
All our products are pet-friendly & don't torture or cause any harm to the pests / animals or birds in any way.
FREE USA SHIPPING
We have warehouses all over the USA to ensure the fastest delivery so you receive your order within 3-5 days!
We're a small-family run business and we love our customers. By ordering, you join our family of 37,000 happy customers!
All our products include a 60-day "no questions asked" money back guarantee because we're in this together!